Frequently Asked Questions
Everything you need to know about bringing light and comfort to your home.
What is the average shipping time for furniture and decor?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-10 business days depending on your location, while larger furniture pieces may require scheduled white-glove delivery.
Do you offer a warranty on Luminate Living products?
Yes, all our lighting fixtures and furniture pieces come with a one-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that return shipping fees may apply for non-defective items.
Are your lighting fixtures compatible with smart home systems?
The majority of our modern fixtures are compatible with dimmable LED bulbs and smart switches. Please check the specific product description for 'Smart-Ready' certification.
How can I track the status of my home delivery?
Once your order ships, you will receive a confirmation email with a tracking number. For large freight items, our delivery partner will contact you directly to schedule a convenient drop-off window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger home investments.